The Florence Clinic: Terms & Conditions

Introduction

By placing an order with us, you agree to these Terms and Conditions. Please review them thoroughly to ensure they meet your needs and do not include anything you find unacceptable.

The Florence Clinic website is managed by KIAG Medical Ltd, a company registered in England and Wales (Company Number: 15711296). Our registered office is located at Second Floor, Office 2 and 3, 761 Wilmslow Road, Didsbury, Manchester, M20 6RN.

These Terms of Use influence your legal rights and responsibilities, so it is important to read them carefully. If you disagree with these Terms of Use, please refrain from using our website.

For any support or questions regarding our website, you can reach out to us at [email protected].

We reserve the right to revise these Terms of Use at any time. Once updated, the latest version will become effective immediately. It is your responsibility to regularly review these Terms of Use to stay informed of any changes.

Other applicable terms

You should familiarise yourself with our Privacy Policy, which also applies to your use of our Site and sets out the terms on which we manage the data we collect from you as well as the data you provide to us.

In purchasing anything from us (medicines or other products), you will need to refer to our Terms of Sale.

Website Access

We reserve the right to limit access to specific areas of our website under certain conditions. Keep your account information (like login address, password, or any other identifiable data) strictly confidential. Sharing it with third parties is against our terms, and we may disable your access if this rule is violated.

Our website is for personal use only. Commercial or business use is prohibited. Do not attempt to gain unauthorized access to our website, its hosting server, or any related server, computer, or database. Such actions violate the Computer Misuse Act 1990, and we will report such offenses to the authorities and revoke your access.

We cannot be held liable for any damage or loss resulting from distributed denial-of-service attacks, viruses, or other harmful technological material that might infect your device, programs, data, or proprietary materials due to the use of our website, downloading any material posted on it, or using/downloading content from any linked website.

Linking to Our Website

We want to spread the word about our mission to provide top-tier healthcare, and you can help by telling your friends or family about The Florence Clinic and linking to our website. Please follow these guidelines:

  • Do not imply any form of association, approval, or endorsement by The Florence Clinic if it does not exist.
  • Only link to our website's homepage (not within a frame). Due to strict regulations on medication promotion, you can discuss us as an online health platform but avoid mentioning specific medications.
  • If in doubt, please contact us before linking to our website. We reserve the right to revoke linking permission without notice if the guidelines are not met.

Privacy

Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

These Terms and Conditions should be read alongside, and are in addition to our policies, including our Privacy Policy and Cookies Policy.

For the purposes of these Terms and Conditions: 'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR. 'GDPR' means the UK General Data Protection Regulation. 'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.

We use an external Data Controller for the Personal Data we Process in providing the Services and Goods to you.

Where you supply Personal Data to us so we can provide Services and Goods to you, and we Process that Personal Data in the course of providing the Services and Goods to you, we will comply with our obligations imposed by the Data Protection Laws: before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected; we will only Process Personal Data for the purposes identified; we will respect your rights in relation to your Personal Data; and we will implement technical and organisational measures to ensure your Personal Data is secure.

For any enquiries or complaints regarding data privacy, you can e-mail: [email protected]

Intellectual Property Rights

The content on our website is protected by copyright, and The Florence Clinic holds either ownership or licensing rights to this material. These rights are fully reserved, meaning:

  • You can print one copy or download extracts from any page on our website for personal use only. Commercial use requires prior licensing from us or our licensors.
  • Do not modify paper or digital copies of any materials you have printed or downloaded. Use illustrations, photographs, videos, audio sequences, or graphics only with their accompanying text. Always credit The Florence Clinic or the authors of the materials on our website.
  • Failure to follow these guidelines will result in us requesting you to stop using our website and return or destroy any copies of our materials you have.

Services

The description of the Services and any Goods is as set out on the Website. Any description is for illustrative purposes only.

In the case of Services and any Goods made to your specific requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

All Services which appear on the Website are subject to availability.

We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Warranties

We continuously update our website, and as a result, the content may change, be updated, or temporarily unavailable. Thus, we cannot promise the accuracy or completeness of the information on our website. We also do not guarantee that the materials are current, that all services and products will always be available, or that the website will not be discontinued in the future.

We cannot be held responsible for any loss or damage resulting from the website's discontinuation, any inaccuracies in the content, or changes to our services. You will not be entitled to any form of compensation or other payments for these issues.

If you are not satisfied with the website, its content, or its availability, your only remedy is to stop using it.

Excluding Liability

As far as the law allows, we and any affiliated third parties exclude all liability for any kind of loss or damage, whether direct, indirect, or consequential. This includes, but is not limited to, loss of profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities, or goodwill that might occur from the use of our website. This applies whether the loss or damage results from tort (including negligence), breach of contract, or any other reason, even if foreseeable.

These Terms of Use do not limit our liability for death or personal injury resulting from our negligence, fraudulent misrepresentation, or any fundamental misrepresentation, nor for any other liability that cannot be legally excluded or limited.

Restriction, Suspension, and Termination

If we suspect that you have breached these Terms of Use, we may limit, suspend, or end your access to our website at any time. Such actions are without prejudice to any rights we may have against you concerning your breach of these Terms of Use. Additionally, we reserve the right to remove the entire website or any specific sections or features at any time.

Governing Law, Jurisdiction and Complaints

These Terms of Use, along with their subject matter and formation, are governed by the laws of England and Wales.

Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

We try to avoid any dispute, so we deal with complaints as follows: See our complaints procedure available at www.theflorenceclinic.co.uk.